A stockist comments on your Instagram post at 11:40 pm. A distributor messages your Facebook page on a Sunday. Social Lead Guard collects it in one Social Inbox, spots the buying intent and drafts a reply in the language they wrote in.
A WhatsApp CRM for pharma connects Meta Lead Ads, WhatsApp Business API, and social page comments to a unified sales inbox, allowing sales reps to review AI-drafted replies and send catalog PDFs with a single click.
On your connected Facebook or Instagram page.
Rate list asks become leads, praise is ignored.
In Hinglish, for you to review.
The conversation is recorded as a lead.
Pharma enquiries on social media come at night, on Sundays and during holidays. By Monday morning the comment is buried and the person has asked someone else.
A reply that arrives the next afternoon competes with companies that answered in seconds.
“Nice post” and “rate list bhejo” look similar in a busy inbox, but only one is a lead.
Even when someone replies, the details rarely get copied into the lead list.
Casual reactions are ignored. A comment asking for a rate list, a monopoly district, MOQ or WHO-GMP documents is treated as a lead, classified and recorded with the original message.
Hinglish in, Hinglish out: the same voice your reps use on calls. The AI drafts a reply that tells the person what happens next, for example that the rate list is coming and the team will call in the morning. You read it, edit if needed and send.
Drafts are never sent without a person reviewing them, so the AI does not make promises your team has not approved. Every conversation is visible in the workspace.
Twenty minutes, screen shared. We open a real call brief and walk the workspace — no slide deck.
| Manual checking | Auto-reply bot | Social Lead Guard | |
|---|---|---|---|
| Collects comments and DMs in one place | No | Partly | Yes |
| Spots buying intent | Sometimes | No | Yes |
| Reply drafted in Hinglish | If the rep is free | Fixed template | Matches the customer, you approve |
| Lead created in CRM | Manual copy | No | Automatic, classified |
| Human review | Always | Rare | Before every reply |
| Platforms | Instagram and Facebook |
| Monitors | Comments and direct messages |
| Language | Hinglish, Hindi, English |
| Output | Classified lead in Lead Center |
| Billing | Add-on on top of any plan, quoted on request |
A ready draft means your team answers in minutes, not the next day.
Overnight enquiries are waiting in one inbox.
Every comment with intent becomes a record.
Last updated
How to handle third-party pharma manufacturing enquiries: MOQ per SKU, WHO-GMP documents, samples, timelines and what to record in your CRM.
Read the guide →What PCD monopoly rights mean in Indian pharma franchising, how territories are allotted, and what both sides should agree in writing.
Read the guide →IndiaMART buyer enquiries go cold fast. A practical process for getting them into one CRM, assigning them to reps and following up within minutes.
Read the guide →Tell us your business name and a number. We will call you back, usually the same working day, and show Allota AI on a real call brief.
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