Hindi Call Transcription for Pharma Sales: How It Works

Why pharma calls are harder than ordinary dictation

Pharma conversations combine three difficulties. Speakers switch between Hindi and English mid-sentence. Product and molecule names (Rosuvastatin, Telmisartan, Pantoprazole) are English words pronounced in many accents. And phone calls are noisy, with two people sometimes talking at once.

What good transcription looks like

• Speaker labels, so you can see which lines belong to the representative and which to the customer.
• Product names spelled correctly most of the time.
• Numbers, quantities and rates preserved.
• No forced translation. Hindi stays Hindi, English stays English.

How to test accuracy yourself

1. Pick ten real calls: some clean, some noisy, some with many product names.
2. Run them through the tool you are evaluating.
3. Check three things only: were the molecules right, were the numbers right, and was the next step captured.
4. Judge on those three, not on whether every filler word was caught.

From transcript to action

A transcript is the raw material. The value comes when it becomes a short brief, a lead classification and a follow-up date. Allota AI produces all three on every call, and keeps the verbatim transcript underneath for audit. Read more about the AI Calls Summary module.

Privacy

Ask any vendor where audio is stored. With Allota AI the recording remains in your own Google Drive.